Shipping Policy

Processing & Dispatch Times

All orders are processed and dispatched within 1 to 2 business days (excluding weekends and statutory holidays).

Once your order has been dispatched, you will automatically receive a shipping confirmation email containing your tracking number and a link to track your package in real time.

Shipping Rates & Delivery Estimates

We offer international shipping to help bring our products straight to your doorstep, no matter where you are located.

Shipping Option Processing Time Estimated Delivery Time Cost
Standard International Shipping 1–2 Business Days 7–12 Business Days [Insert Cost / e.g., Free / $4.99]

 

Please note: Estimated delivery times are based on carrier estimates and exclude potential delays caused by customs processing, local postal bottlenecks, or severe weather conditions.

Tracking Your Order

Once your tracking number is active, it may take 24–48 hours for the carrier's system to update with initial scan details. You can track your package anytime by visiting our [Track Your Order] page or using the link provided in your shipping confirmation email.

If your tracking number is not updating after 5 business days from dispatch, please contact us at [Your Support Email] so our team can investigate.

Customs, Duties & Import Taxes

International shipments may be subject to import duties, value-added taxes (VAT), or customs handling fees once the package reaches its destination country.

  • Responsibility: These additional charges are the responsibility of the customer and are not included in our item prices or shipping rates at checkout.

  • Customs Holds: We are not responsible for delays caused by local customs clearance procedures.

Incorrect Addresses & Undeliverable Packages

Please double-check your shipping address during checkout. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

If a package is returned to sender due to an invalid address or failure to collect from a local post office, the customer may be responsible for re-shipping fees.

Lost, Stolen, or Delayed Packages

If your package has not arrived within 15 business days of dispatch (allowing extra time for peak season or customs holds), please reach out to our support team right away.

  • If a package is marked as Delivered by the carrier but you have not received it, please check with neighbors, household members, or your local postal office first before reaching out to us.